Responsible Gaming
Gaming Should Be Entertainment
At Imperial Wins Casino, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means.
If you find yourself struggling with your gambling habits, support is available. This page provides resources and tools to help you maintain control.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use Imperial Wins Casino. We are committed to preventing underage gambling and comply with all applicable New Zealand gaming regulations.
If you are under the legal gambling age, please do not use this service. Parents and caregivers should monitor internet usage and discuss the risks of gambling with young people.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling. Please seek help:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the extent of your gambling
- Gambling to escape problems, stress, or negative emotions
- Neglecting family, work, or personal responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Being unable to cut down or stop gambling despite wanting to
- Experiencing anxiety, irritability, or mood changes related to gambling
- Losing control of finances due to gambling activities
Self-Help Tools & Safer Gaming Features
Imperial Wins Casino provides tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the total amount you are willing to lose
- Betting Limits: Control the maximum stake on individual bets
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've wagered
- Session Time Limits: Set automatic breaks or session end times
- Self-Exclusion: Voluntarily exclude yourself from your account for a set period
We encourage you to use these tools as part of your safer gaming strategy. You can adjust these settings at any time through your account settings.
Support Organizations in New Zealand & Beyond
If you need help with problem gambling, these organisations offer free, confidential support:
New Zealand
- Gambling Harm Support: health.govt.nz - Gambling Support Services — Comprehensive information and referrals to local support services
- Samaritans NZ: samaritans.org.nz — 24/7 emotional support (1800 726 666 or text 9626)
- Problem Gambling Foundation: problemgambling.org.nz — Free counselling and support (0800 654 655)
United Kingdom
- GamCare: www.gamcare.org.uk — Free, confidential support and counselling
- GamStop: www.gamstop.co.uk — National self-exclusion scheme
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling and support services
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Resources and referrals
United States
- National Council on Problem Gambling: www.ncpgambling.org — 1-800-GAMBLER (1-800-426-2537) hotline available 24/7
International
- Gamblers Anonymous: www.gamblersanonymous.org — Peer support meetings worldwide
If You Need Help, Reach Out Today
Problem gambling is a serious issue, but recovery is possible with the right support. You don't have to struggle alone. If you or someone you care about is affected by problem gambling:
- Contact one of the support organisations listed above
- Speak to a trusted friend, family member, or healthcare professional
- Use the self-help tools available on this site
- Consider self-exclusion if needed
Remember: Seeking help is a sign of strength, not weakness. Free, confidential support is available to you.
Our Commitment to Responsible Gaming
Imperial Wins Casino is committed to promoting responsible gaming practices. We support all applicable gambling regulations in New Zealand and operate with the highest standards of player protection. If you have any concerns or questions about responsible gaming, please contact our support team.